CIS Offices are located in both Cody and Powell and are open, Monday through Friday, 9am to 5pm. However, due to staffing and budgeting shortages, both of these locations are closed approximately 30% each week or 2.5 hours per day. However, there is always someone "on call" on when staff members are not in CIS offices. At those times we are generally in court, with law enforcement, at a local emergency room, doing community presentations, in meetings or working with clients at legal, medical or social service appointments and/or helping to locate housing or jobs. CIS cannot afford to pay overtime and therefore must require staff to take flex time to compensate for hours worked outside of normal office hours. The combination of flex time, paid time off and hours spent working with and for clients outside of the office, leads to the "closed" sign being posted 30% of any given week in both Cody and Powell.
CIS Powell Office and 24-hour crisis line are listed in area phone books. The Cody office is listed on this website. Additionally, all Park County law enforcement officers carry cards that list the Wyoming Victim Bill of Rights in addition to all contact information for CIS and other emergency, health and social service providers.
The 24-hour crisis line is toll-free and staffed by volunteers and regular-paid staff. CIS maintains 2 separate on-call schedules for Park County: (1) for the Cody area and (1) for the Powell area. Callers receive empathy and peer counseling support for their crisis as well as a chance to discuss their options and receive information and referral. When a victim calls the office they can speak directly to staff during office hours, if available. When the caller gets the answering machine, it instructs the victim to call the toll-free crisis line. When a victim calls the crisis line, the CIS Answering Service will answer within 8 rings to connect the caller with a CIS advocate. The Answering Service operator determines where in Park County the victim is calling from and then can patch the call through to the CIS advocate on-call in either Cody or Powell.
24-hour crisis intervention is also provided by volunteers and staff. Advocates meet face to face with victims at CIS offices, shelters, area hospitals and law enforcement centers. Additionally, these advocates provide crisis intervention at the scene of the crime when accompanied by law enforcement.